Y-Tech, LLC
  • Battle Creek, MI, USA
  • Full Time

Y-Tech knows that professional quality people are our greatest asset. Therefore, we're in the business of people, not just technology.

The goal of End User Support Services is to maintain and return customers to normal IT Operations, as soon as possible, with the smallest possible impact on the business activity of the organization's end user(s). The Candidate shall provide local and remote Technical Support Services for end user support on the NIPRNET and SIPRNET for Client users/customers/activities. The Candidate shall provide more complex support for IT Solutions software and hardware service request/incident processing for end-user issues that are not resolved at Initial Response Support level. This support includes the tracking of incident/service request from receipt through closure using the Client's Incident Management. Triage, identify, work and resolve IT incidents encountered by IT system users, by following and complying with approved standard operating procedures. The goal is to return users to productive service within the timeframes identified in the performance metrics of thiscontract.Trouble Ticket Tracking System, the "Commercial Off the Shelf" (COTS) software "BMC Remedy". General Experience: Five (5) years of Information Technology (IT) experience including at least two projects in technical areas included below. At least one project shall have occurred within the past three (3) years. Functional Responsibility: Works under general supervision, delivering service in support of End User IT requirements from inception to conclusion. Develop required specifications for simple to moderately complex problems. Coordinate with the Team Lead or Project Manager, COTRs, and Government user representatives to ensure accurate solutions and user satisfaction on technical matters. Security/Certification Requirements: Sensitivity Level: IT-II Non-critical Sensitive Clearance: Secret IA Level: IAT-II - Security+ (CE), CASP, CISSP Computing Environment: Windows 7, Windows10, MCITP-EDA, MCSA, MCSE Technical Requirements: Provide End User IT Operations Services/Support to all DLA users/customers of Client information systems to include the Non-Classified Internet Protocol Routing Network (NIPRNET) and Classified Secret Internet Protocol Routing Network (SIPRNET).

Y-Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.

 

 

 

 

 

 

 

 

Y-Tech, LLC
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